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Preview The Definitive Guide to Social CRM: Maximizing Customer ... pdf file

“Barton Goldenberg's The Definitive Guide to Social CRM is just that: a clear and detailed ... “Barton Goldenberg has been at the forefront of Customer Relationship Man- agement for 30 ... Social Media to Gain Market Insights,. Customers, and Profits ...... 1985, when the concept of customer relationship management (CRM).



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